Customer Service Unit 3 Assignment
Description
Having Trouble Meeting Your Deadline?
Get your assignment on Customer Service Unit 3 Assignment completed on time. avoid delay and – ORDER NOW
There are various duties that are completed by customer service managers. One of these responsibilities is the SWOT analysis (which is one of the most popular types of analysis tools) to determine where the company’s customer service stands relative to the competitive environment in which it exists. Use the information that you have learned about the SWOT analysis to complete the following Assignment.
Assignment: Customer Service Planning
As part of the customer service planning process the director has asked you to complete a partial SWOT Analysis and come up with some SMART goals for the Porcupine Health Club (PHC). Be sure to complete the SWOT Analysis tutorial in the Learning Activities to be better prepared for this Assignment. Based on the scenario found in your Discussion, address the checklist items.
Checklist:
1. Download the template file.
2. Complete the SWOT Analysis part of the Assignment template provided using your CSR Tool Belt for customer building strategies. You will complete the opportunities and weaknesses areas only.
3. Prepare some new SMART goals for the next year for the Customer Service Representatives (CSRs) who staff the front desk as well as assist customers at the Health Club in line with the mission, vision, and values statements provided. Enter these into the top of the template.
Mission, Vision and Values Statements
for The Porcupine Health Club
Our Mission: To provide a diverse membership with access to a wide variety of exercise equipment, health-oriented classes, and opportunities to help enhance the quality of their lives. We motivate and inspire our members and their families to adopt healthier habits for their long term benefit.
Our Vision: To inspire all of our members and families to be happier, and lead longer and healthier lives.
Our Values:
- We value diversity.
- We motivate our members and their families to adopt healthy habits through our interactions and our behavior.
- We inspire healthy changes for everyone.
Submit the completed Unit 3 Assignment template with the SMART goals and SWOT Analysis to the Unit 3 Dropbox before the end of the unit.
SCENARIO – http://extmedia.kaplan.edu/business/Media/AB221/Po…
Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of HIGH QUALITY & PLAGIARISM FREE. To make an Order you only need to click Order Now and we will direct you to our Order Page at Litessays. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Fill in all the assignment paper details that are required in the order form with the standard information being the page count, deadline, academic level and type of paper. It is advisable to have this information at hand so that you can quickly fill in the necessary information needed in the form for the essay writer to be immediately assigned to your writing project. Make payment for the custom essay order to enable us to assign a suitable writer to your order. Payments are made through Paypal on a secured billing page. Finally, sit back and relax.