Our Guarantees

Study Surge makes certain guarantees to ensure that their customers are absolutely satisfied. As an online assignment help company, we have an obligation to make our customers feel comfortable with our services. Thus, we have created policies that put the customer first in our operations.  Thus, we have protected all our clients using certain policies we will enumerate below. Understanding these guarantees as well as the accompanying rights is critical to us, so make sure that you take a closer look at them.


Whenever you visit our site, protecting your privacy is our top priority. The personal information we collect when filling in the order form is used solely to contact you with respect to your order. We never sell or share your personal information with any third party.
To prevent unauthorized access or disclosure of information, we use all possible means to make your personal information safe with us. However, we advise our clients to be careful when sharing personal information through insecure Social Networks, Email and other communication channels.
Study Surge reserves the rights to revise or change our policies at any time. If you require further information on this, you can contact us or keep yourself updated by reading our policies frequently. By using the services or sharing information at any level on our website, you automatically confirm acceptance of our privacy policy including the terms and conditions.

You can qualify for a 100% refund if, there was a payment mistake, (identical orders, double payment, etc.) or we are not able to handle your order. In addition, you can get a 100 % refund if you cancel your order before it is allocated to any writer
You will be eligible for a 70% refund if, a writer has been assigned your order and less than a half of the order has been done because a writer has started working on your order and should be compensated for their effort and time.
You will be able to get 50% of your money back if, a writer has been assigned your order and more than half the order has been done or we are not able to provide you with a suitable writer to revise your order.
To avoid abuse of the facility, we will not be able to refund in any other circumstances. For more information on our refund policy, see our money bank guarantee under our Terms and Conditions

We are diligent with our work and try to fulfill all your needs by getting it right the first time we work on an order. However, if you are not satisfied with our work for any reason you can request for a revision of your order. We believe customer is king, and we provide unlimited revisions to our customers.
According to our standard revision policy, our revision takes a minimum of 12 hours to complete, but if the revision is minor, we revise immediately and send the work back.
Please provide as many details as possible with your order so that you may not require any revisions. Also, ensure you give correct instructions the first time you place your order as change of instructions will result in addition payment.

We take delivery time very seriously as we know it means a lot to you. Ninety nine percent of orders placed with us are completed far before the deadline you set. Ironically, some unforeseen circumstances may make the order take longer than anticipated, in such a case, we will ensure we inform you in time and ensure any time spent past the deadline is minimal.
We also encourage our clients to check their spam box as sometimes the notification emails are sent to spam box automatically. To download the final files, go to your account area by logging in to our website using your credentials and from there you can download the final files. If you are unable to download the finished paper, we can send the same to you via the email that you have provided.

We do not collect, sell, or share your credit/debit card information on this site. We have the utmost regard to your privacy. Therefore, payments are securely processed through the reliable and trusted PayPal payment system where you share only your email details. We have also encrypted our website to make it safer.

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