leadership in hospitality

I.Answer four (4) out of seven (7) essay questions below. (20 points each). Please use the correct number to identify your responses. To earn the full 20 points for an answer, be sure to reference course readings to support your statements. Time guideline: 15 minutes per essay.

1. Describe one (1) leader or leadership team mentioned in the course and tell how his/her leadership influenced the outcome of a crisis situation in a positive way.

2.Describe one (1) leader or leadership team mentioned in the course and tell how his/her leadership influenced the outcome of a crisis situation in a negative way.

3.From your knowledge of the Wal-Mart’s Katrina Aid case study, discuss what specific corporate skills and traits did the leadership team apply in the management of the hurricane relief efforts?

4.For two (2) of the following three (3) phrases in quotes, provide the context or crisis when it was used, who said it, and which leadership behaviors are necessary to explain the meaning of the phrase: “Hope is not a tactic”, “Connect, Then Lead”, “We Used to Fly Airplanes, Now We Fly People”.

5.Explain which skills and traits were used by one (1) of the following three (3) leaders to overcome his challenges. Be sure to explain the challenges also. Either Ernest Shackleton or Richard Branson or Jan Carlzon.

6.Explain the role of the human resources function in organizational crisis prevention as explained in the Barton text.

7.Explain in detail how Ernest Shackleton demonstrated two (2) of the following lessons:

In times of great volatility, hire for attitude, train for skill.

Show up in service to your mission.

Focus on team morale and energy; foster cohesion and a sense of purpose.

Keep your friends close and your enemies closer.

Feed and water yourself every day.