Management

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Travelink Solutions Case Study

Read the case study “Travel Solutions”
at the end of Chapter 7 of your textbook, follow the following
directions and then respond to the case study questions

A case study is a puzzle to be solved,
so before reading and answering the specific questions, develop your
proposed solution by following these five steps:

1. Read the case study to identify the key issues and underlying
   issues. These issues are the principles and concepts of the course
   module, which apply to the situation described in the case study.
2. Record the facts from the case study which are relevant to the
   principles and concepts of the module. The case may have extraneous
   information not relevant to the current module. Your ability to
   differentiate between relevant and irrelevant information is an
   important aspect of case analysis, as it will inform the focus of your
   answers.
3. Describe in some detail the actions that would address or correct the situation.
4. Consider how you would support your solution with examples from
   experience or current real-life examples or cases from textbooks.
5. Complete this initial analysis and then read the discussion
   questions. Typically, you will already have the answers to the questions
   but with a broader consideration. At this point, you can add the
   details and/or analytical tools required to solve the case.

Case Study Questions:

1. What is your assessment of the situation at Travelink at the end
   of the case? What are the underlying problems in the organization?
2. If you found yourself in Will or Robert’s situation, what would you do? Why?
3. If Will and Robert both decide to stay and try to advance needed
   changes, what changes would you recommend they focus on and how would
   you recommend they go about it? Would you, for example, share Will’s
   documentation of the problems within the company? Why or why not?
4. Have you ever been in a situation where you were a recipient of
   change and things went poorly? How did it affect you and others in the
   organization?

Your well-written paper should meet the following requirements:

• Be 5 pages in length, which does not include the title and
  reference pages, which are never a part of the content minimum
  requirements.
• Use academic writing standards and APA style guidelines.
• Support your submission with course material concepts, principles, and theories from the textbook and at five scholarly, peer-reviewed journal articles.